166 lines
7.3 KiB
Markdown
166 lines
7.3 KiB
Markdown
# Contact
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This document provides contact information for Klipper.
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1. [Community Forum](#community-forum)
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2. [Discord Chat](#discord-chat)
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3. [I have a question about Klipper](#i-have-a-question-about-klipper)
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4. [I have a feature request](#i-have-a-feature-request)
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5. [Help! It doesn't work!](#help-it-doesnt-work)
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6. [I have diagnosed a defect in the Klipper software](#i-have-diagnosed-a-defect-in-the-klipper-software)
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7. [I am making changes that I'd like to include in Klipper](#i-am-making-changes-that-id-like-to-include-in-klipper)
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## Community Forum
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There is a
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[Klipper Community Discourse server](https://community.klipper3d.org)
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for discussions on Klipper.
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## Discord Chat
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There is a Discord server dedicated to Klipper at:
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[https://discord.klipper3d.org](https://discord.klipper3d.org).
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This server is run by a community of Klipper enthusiasts dedicated to
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discussions on Klipper. It allows users to chat with other users in
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real-time.
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## I have a question about Klipper
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Many questions we receive are already answered in the
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[Klipper documentation](Overview.md). Please be sure to to read the
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documentation and follow the directions provided there.
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It is also possible to search for similar questions in the
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[Klipper Community Forum](#community-forum).
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If you are interested in sharing your knowledge and experience with
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other Klipper users then you can join the
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[Klipper Community Forum](#community-forum) or
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[Klipper Discord Chat](#discord-chat). Both are communities where
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Klipper users can discuss Klipper with other users.
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Many questions we receive are general 3d-printing questions that are
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not specific to Klipper. If you have a general question or are
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experiencing general printing problems, then you will likely get a
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better response by asking in a general 3d-printing forum or a forum
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dedicated to your printer hardware.
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Do not open a Klipper github issue to ask a question.
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## I have a feature request
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All new features require someone interested and able to implement that
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feature. If you are interested in helping to implement or test a new
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feature, you can search for ongoing developments in the
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[Klipper Community Forum](#community-forum). There is also
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[Klipper Discord Chat](#discord-chat) for discussions between
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collaborators.
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Do not open a Klipper github issue to request a feature.
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## Help! It doesn't work!
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Unfortunately, we receive many more requests for help than we could
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possibly answer. Most problem reports we see are eventually tracked
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down to:
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1. Subtle errors in the hardware, or
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2. Not following all the steps described in the Klipper documentation.
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If you are experiencing problems we recommend you carefully read the
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[Klipper documentation](Overview.md) and double check that all steps
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were followed.
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If you are experiencing a printing problem, then we recommend
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carefully inspecting the printer hardware (all joints, wires, screws,
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etc.) and verify nothing is abnormal. We find most printing problems
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are not related to the Klipper software. If you do find a problem with
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the printer hardware then you will likely get a better response by
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searching in a general 3d-printing forum or in a forum dedicated to
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your printer hardware.
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It is also possible to search for similar issues in the
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[Klipper Community Forum](#community-forum).
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If you are interested in sharing your knowledge and experience with
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other Klipper users then you can join the
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[Klipper Community Forum](#community-forum) or
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[Klipper Discord Chat](#discord-chat). Both are communities where
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Klipper users can discuss Klipper with other users.
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Do not open a Klipper github issue to request help.
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## I have diagnosed a defect in the Klipper software
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Klipper is an open-source project and we appreciate when collaborators
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diagnose errors in the software.
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There is important information that will be needed in order to fix a
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bug. Please follow these steps:
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1. Be sure the bug is in the Klipper software. If you are thinking
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"there is a problem, I can't figure out why, and therefore it is a
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Klipper bug", then **do not** open a github issue. In that case,
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someone interested and able will need to first research and
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diagnose the root cause of the problem. If you would like to share
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the results of your research or check if other users are
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experiencing similar issues then you can search the
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[Klipper Community Forum](#community-forum).
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2. Make sure you are running unmodified code from
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[https://github.com/KevinOConnor/klipper](https://github.com/KevinOConnor/klipper).
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If the code has been modified or is obtained from another source,
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then you will need to reproduce the problem on the unmodified code
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from
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[https://github.com/KevinOConnor/klipper](https://github.com/KevinOConnor/klipper)
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prior to reporting an issue.
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3. If possible, run an `M112` command in the OctoPrint terminal window
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immediately after the undesirable event occurs. This causes Klipper
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to go into a "shutdown state" and it will cause additional
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debugging information to be written to the log file.
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4. Obtain the Klipper log file from the event. The log file has been
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engineered to answer common questions the Klipper developers have
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about the software and its environment (software version, hardware
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type, configuration, event timing, and hundreds of other
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questions).
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1. The Klipper log file is located in `/tmp/klippy.log` on the
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Klipper "host" computer (the Raspberry Pi).
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2. An "scp" or "sftp" utility is needed to copy this log file to
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your desktop computer. The "scp" utility comes standard with
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Linux and MacOS desktops. There are freely available scp
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utilities for other desktops (eg, WinSCP). If using a graphical
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scp utility that can not directly copy `/tmp/klippy.log` then
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repeatedly click on `..` or `parent folder` until you get to the
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root directory, click on the `tmp` folder, and then select the
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`klippy.log` file.
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3. Copy the log file to your desktop so that it can be attached to
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an issue report.
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4. Do not modify the log file in any way; do not provide a snippet
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of the log. Only the full unmodified log file provides the
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necessary information.
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5. If the log file is very large (eg, greater than 2MB) then one
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may need to compress the log with zip or gzip.
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5. Open a new github issue at
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[https://github.com/KevinOConnor/klipper/issues](https://github.com/KevinOConnor/klipper/issues)
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and provide a clear description of the problem. The Klipper
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developers need to understand what steps were taken, what the
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desired outcome was, and what outcome actually occurred. The
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Klipper log file **must be attached** to that ticket:
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## I am making changes that I'd like to include in Klipper
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Klipper is open-source software and we appreciate new contributions.
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New contributions (for both code and documentation) are submitted via
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Github Pull Requests. See the [CONTRIBUTING document](CONTRIBUTING.md)
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for important information.
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There are several
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[documents for developers](Overview.md#developer-documentation). If
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you have questions on the code then you can also ask in the
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[Klipper Community Forum](#community-forum) or on the
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[Klipper Community Discord](#discord-chat). If you would like to
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provide an update on your current progress then you can open a Github
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issue with the location of your code, an overview of the changes, and
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a description of its current status.
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